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Terms of service

Terms of Service

1. Scope

The following terms and conditions apply to all orders via our online shop.

2. Contractual partner, conclusion of contract

(1) The purchase contract is concluded with raccoon foods GmbH. By placing the products in the online shop, we are making a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process.
(2) The contract is concluded when you click the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email.
(3) You agree that invoices can also be created and sent to you electronically.

3. Contract language, contract text storage

The language available for the conclusion of the contract is German. We save the contract text and send you the order data and our terms and conditions by email. You can also view the terms and conditions here on this page at any time. For security reasons, your past orders are no longer accessible via the Internet.

4. Terms of delivery

In addition to the stated product prices, shipping costs are added. You can find out more about the amount of shipping costs in the offers. We only deliver by post. Unfortunately, a self collection of the product is not possible.

5. Payment

The following payment methods are generally available in our shop:

(a) credit card

When you submit your order, you also provide us with your credit card details. After your legitimation as the legitimate cardholder, we will ask your credit card company to initiate the payment transaction immediately after the order has been placed. The payment transaction is carried out automatically by the credit card company and your card is charged. There are plus 0 percent of the purchase price as costs.

(b) PayPal

In the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process. PayPal:There are additional costs of 0 percent of the purchase price.

(c) SOFORT transfer

After placing the order, you will be redirected to the website of the online provider SOFORT Überweisung. In order to be able to pay the invoice amount via SOFORT Überweisung, you must have an online banking account with PIN/TAN that has been activated for participation in SOFORT Überweisung, identify yourself accordingly and confirm the payment instruction to us. You'll get more information during the ordering process. The payment transaction will be carried out immediately afterwards by SOFORT Überweisung and your account will be debited. There are plus 0 percent of the purchase price as costs.

6. Retention of Title

The goods remain our property until full payment.

7. Warranties and Guarantees

The statutory right to liability for defects applies. Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop.

8. Liability

For claims based on damage caused by us, our legal representatives or vicarious agents, we are always unrestrictedly liable for injury to life, limb or health, for willful or grossly negligent breach of duty, for guarantee promises, if agreed, or insofar as the scope of application of the Product Liability Act is opened. In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely, (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which is typically expected. Otherwise claims for damages are excluded.

9. Dispute Resolution

The European Commission provides a platform for online dispute resolution, which you can find here http://ec.europa.eu/consumers/odr/ . We are ready to take part in an out-of-court arbitration procedure before a consumer arbitration board.

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